Refund policy

RETURNS

Once a piece has left us it cannot come back, for the same reason you would not want one that had. We do not accept returns for a change of mind.

DAMAGED, DEFECTIVE OR INCORRECT PIECES

If your order arrives damaged, defective, or not as its page described, write to info@fascinumlab.com within 14 days of delivery with your order number and a photograph. We replace the piece or refund it, your choice.

REFUNDS

Approved refunds go back to the original payment method within 10 business days.

CANCELLATIONS

Write to us before your order ships and we cancel it in full.

EU CUSTOMERS

If you are in the European Union, you have the right to cancel within 14 days of receiving your order, in accordance with EU consumer law. Sealed goods that are not suitable for return for hygiene reasons are exempt once unsealed.

QUESTIONS

Email info@fascinumlab.com