How do I choose the right size?
Compare insertable length and circumference. Look at the widest part, not just the tip.
Help & Info
FascinumLab FAQ
Straight answers to the questions that matter most. No fluff.
Size & Selection — pick with confidence
What is insertable length?
The portion meant for insertion. We list it separately from total length on every product page.
Diameter vs. girth?
Diameter is across the widest point. Girth is the circumference around it. Both are published.
Best size for beginners?
Start smaller unless you already use a comparable size. Use lube. Stop if it hurts.
Material & Safety — what it's made of
What material are products made of?
Platinum-cure silicone. Some designs have a softer outer layer and firmer core — same material family.
Is it phthalate-free?
Products are platinum-cure silicone. Check the specific product page or email us for material details.
Certified or medical-grade?
We only claim what we can document. If it's not shown on the product page, don't assume it.
Does silicone smell?
No universal odorless claim. If you notice an unusual odor, stop use and contact us.
Product Types & Features — find your shape
What are fantasy dildos?
Creature-inspired designs with distinctive silhouettes, sculpted details, or textures. Every design differs.
Dragon vs. tentacle?
Dragons have scales, ridges, curves. Tentacles have curved, flowing sea-creature forms. Check each product.
Realistic vs. fantasy?
Realistic follows anatomy. Fantasy explores unusual shapes and textures. Both publish full measurements.
Suction cup surfaces?
Suction bases attach to smooth, flat surfaces. Compatibility varies by product — check the product page.
Cleaning & Care — keep it simple
How do I clean it?
Warm water + mild soap before and after every use. Rinse well. Air dry completely.
Which lubricant?
Water-based only. Silicone lube can degrade the surface over time.
How do I store it?
Clean, dry, sealed bag or clean towel. Keep separate from other materials. Away from sunlight.
Can it be shared?
Yes, with thorough cleaning between users. A fresh condom adds a barrier.
Privacy & Packaging — your business stays yours
Is shipping discreet?
Yes. Plain outer packaging. No product name, no identifying details on the box. Billing appears discreetly — contact us for specifics.
Shipping & Delivery — where and when
Where do you ship?
US, Canada, UK, EU, Switzerland, Norway, Japan, South Korea, Australia, NZ, and more. Checkout confirms.
How long does it take?
Dispatch in 3–5 business days. Transit depends on destination and carrier.
Free shipping?
US $14.99 · Other $9.99 · Free on orders $149+ worldwide.
Can I track it?
Yes — tracking number sent once your order ships.
Returns & Support — we've got you
Return policy?
No returns for change of mind once shipped, for hygiene reasons.
Damaged or wrong item?
Email info@fascinumlab.com within 14 days with order number + photo. Replacement or refund.
Need help?
info@fascinumlab.com · Mon–Sat 9AM–6PM PST · Usually replies within 2 hours.
Buying Guide — compare with clarity
How do I compare products?
Check insertable length, diameter, girth, firmness, and features. Don't judge by looks alone.
Soft vs. firm silicone?
Soft flexes more. Firm holds shape. Actual feel depends on diameter and construction.
Best for beginners?
Smaller size, simpler shape, clear measurements. Email us if unsure.
Which texture?
Smooth → easiest to clean. Ribbed / veined / spiral → more sensation, extra cleaning care.
Still have questions? We're here to help.
